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This month's theme:
Best of HCC - July 2003
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Management Communications

Please enjoy this compilation of "The Best of HCC" -- an assortment of articles from past issues.

In this issue you'll learn how to:

Build cultural and linguistic competencies with strategies by the renowned Director of the National Center for Cultural Competence, Ms. Tawara D. Goode, from our issue on "Intercultural Communication."

Break bad news, offer comfort and support, and facilitate end-of-life discussions, from our issue on "Difficult Conversations."

Keep the lid on rumors and gossip during crises, from our issue on "Communicating in Crisis Situations."

Be an even more charismatic and inspirational leader than you are now, from our issue on "Leadership Communication."

Lift associates' morale into the stratosphere with great advice from two hospital CEOs, from our issue on "Communicating to Improve Morale."

Conduct a 60-minute course on team communication with the curriculum offered in our issue on "Communicating to Improve Teamwork."
and more!

Access Past Issues
As a subscriber, you have access to all 29 past issues of HCC -- anytime you want! Login, then scroll through the "select issue" window at the upper right of your screen and highlight the issue you'd like to see. (For a list of keywords, see "Upcoming/Past Issues" on the left menu bar.) Then click "Go." That's all there is to it!

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HCC Facts
Did you know that HCC has …
Published 29 issues since January 2000?
Conducted more than 140 interviews with health care professionals, authors, and subject matter experts?
Provided more than 60 role-play exercises and case studies?
Reviewed more than 100 books?
Presented more than 1,700 communication strategies, averaging nearly 60 strategies per issue?

Finally, can you believe we counted?

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