| January
|
"Managing
Patient Expectations"
Develop mutually beneficial patient relationships
through your ability to identify and influence patient
expectations! |
| February |
"Emotional
Intelligence"
Channel your passions into constructive directions
with skills in emotional literacy! |
| March/April |
"Communicating
to Prevent and Reduce Medical Errors"
Avoid misunderstandings, omissions, and misinterpretations
that lead to damaging mistakes! |
| May |
"Strategies
for Effective Listening"
Learn fresh approaches to the timeworn, but essential
topics of active and empathic listening! |
| June
|
"Management
Communication"
Master the essential strategies for leading, motivating,
and interacting with employees that every manager
and supervisor must know! |
| July
|
"Changing
Patient Behaviors"
Apply cutting-edge methods to influence behavioral
changes and enhance patient adherence to treatment
plans! |
| August |
"Using
Communication Technologies"
Get the scoop on new age and next-generation communication
technologies and how to make them work for you!
|
| September
|
"Coaching
and Mentoring"
Boost productivity and help employees and colleagues
reach their potential with state-of-the-art coaching
and mentoring strategies! |
| October |
"Creative
Problem Solving"
Unleash your creative genius and sharpen your problem
solving abilities through innovative, out-of-the-box
thinking! |
| November
|
"Strategic
Public Relations"
Learn winning ways to communicate with the public,
media, and legislators! |
| December
|
"Enhancing
Your Communication Style"
Communicate with greater impact and clarity with
new perspectives on styles and what it really means
to be assertive! |
| January
2004 |
"Skills
in Patient Interviewing"
Get the information you need to solve diagnostic
puzzles with terrific techniques for interviewing!
|
